Complaints arising from routine dental hygiene visits have got to be the MOST frustrating for dentists. The care is standard and the intent is appropriate.…
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Patient complaints alleging negligence are among the most stressful situations a dentist can face. The process of responding to a claim can be time-consuming, emotionally…
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In October 2025, the Information and Privacy Commissioner of Ontario ("IPC") released Decision 309 arising from a patient complaint about a dental practice that had…
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Across the healthcare landscape, the accuracy and completeness of patient records are critical. It helps ensure the delivery of safe care, continuity of treatment, and…
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Purchasing a practice is one the largest and most important purchases many dentists are going to make. In addition, the expenses and debt repayments are…
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Starting on January 1, 2019, the Privacy Commissioner of Canada will begin enforcing Guidelines for obtaining meaningful consent (click here to read the guidelines yourself), which…
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As you probably know, Canada’s anti-spam legislation came into effect on July 1, 2014. Since then, businesses in Canada have a duty to understand and…
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The Personal Health Information Protection Act, 2004 ("PHIPA") imposes obligations on dentists with respect to collecting, using and disclosing "personal health information". By way of…
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So this is a second of a series of blog posts that I’m writing about dental records. In my first blog, I discussed what dental…
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I am going to be writing a series of blog posts all about – you guessed it – dental records. What are they? Who owns…
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